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Accountability Isn’t Sexy-But it is Necessary in Small Business

Whether a business has 10 employees or 100 employees, lack of an accountability culture can put the business at risk.  Employees and leaders need and expect accountability that is communicated with clear expectations, balanced with recognition, fair, and followed through every time.


Common signs of an ineffective accountability culture are:


  • Consistent customer complaints
  • Inconsistent results
  • Lots of employee tardies and call offs
  • Constant rework
  • High turnover of good employees
  • Inefficient processes
  • Excessive follow up with inconsistent execution
  • Low morale


Many leaders often feel uncomfortable putting accountability in place because it has a negative stigma.  In reality, not holding your team or a leader accountability is doing them a disservice.  It enables them to continue down the wrong path to the point where they may not be able to make a u-turn, instead of curbing the behavior and developing them.  It also causes the rest of the team to pick up the slack and impacts moral.  In many cases, it causes customer turnover and lost revenue.


As a business owner, accountability culture is a requirement for consistency and maximized profitability.


Need help putting the sexy back in accountability?

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